Kontrolla offers a browser-based issue management system – KIM. KIM is for any organisation that requires an issue management tool that is rapidly deployable and it provides a powerful issue management system for your organisation’s helpdesk. It is built on Kontrolla’s workflow and document management platform and offers unique and powerful capabilities:

  • The recording and management of IT issues – hardware and software
  • The assignment of responsibility and tracking of progress
  • The attachment of any documents and notes associated with an issue especially e-mail correspondence
  • Browser-based interface giving an overview of issues by owner, customer, status and age
  • Comprehensive record of each issue from date logged to resolved

The chief features and benefits of KIM are described in this document – Kontrolla Issue Management.

If you would like any further information please contact us.